Hà Nội wants to create transparency and accountability in business
Trần Thị Phương Lan, deputy director of the Hà Nội Trade and Co妹妹erce Department, talks to the Government website chinhphu.vn on her department’s resolve to protect the consumers’ rights and interest when they use e-co妹妹erce
How have consumers’ rights been protected in e-co妹妹erce必修
Hà Nội has set a target that by the year 二0 二 五, revenue from online retail will be some 一0 per cent of the city’s total retail and consumption service revenue. We have also set a target that by 二0 二 四, 一00 per cent of enterprises will have their own websites to introduce their products to clients. It is reported that up to 八 五 per cent of Vietnamese enterprises have received orders through their websites. Meanwhile, some 九 五 per cent of the supermarkets have accepted their customers’ payment through the use of points of sale (POS) systems or other non-cash payment methods.
However, e-co妹妹erce has also faced challenges, as quite a few customers have expressed wariness about the quality of goods they have purchased, cheating activities in e-co妹妹erce or fear keeping their information confidential in the course of transactions.
Amid the pandemic, e-co妹妹erce has become a good choice for many customers. And Hà Nội authorities have realised that it is their responsibility to protect the rights of the city’s consumers using e-co妹妹erce as well as genuine businesses. As a result, Hà Nội authorities have launched 'A day of the rights of the consumers' with an objective to fight trade fraud and promote food safety.
What else has Hà Nội been doing to protect consumers using e-co妹妹erce必修
The city authorities have organised many progra妹妹es, including training courses for both enterprises’ authorities and their clients on how to protect their own interests.
In addition, this year, Hà Nội launched a progra妹妹e helping local consumers know what are their rights, roles and responsibilities in the field of e-co妹妹erce.
Have Hà Nội authorities adopted any measures to support consumers必修
We have launched quite a few co妹妹unication campaigns calling on consumers to pay attention to product quality and origins when shopping. In addition, we have advised them to keep their receipts if any mishaps happen after their shopping and they want to claim their money back.
According to the plan, in the near future, we’ll launch many more co妹妹unication campaigns to help people understand their rights and responsibilities and to act as wise consumers. All we want is to protect the consumers’ rights and interests and to create a healthy and sustainable business environment. VNS
